Subscription Agreement

This Subscription Agreement ("Agreement") is between Gardners Ground Maintenance ("we", "us", "our"), operated by Chris Gardner, Roche, Cornwall PL26 8HN, and the customer ("you", "your") subscribing to one of our maintenance packages.

By signing up to a package, you agree to the terms below in addition to our general Terms of Service.

1. Packages Available

2. Billing

• Lawn Care (Weekly): Your card will be charged £30 per week via Stripe.
• Lawn Care (Fortnightly): Your card will be charged £35 per fortnight via Stripe.
• Garden Maintenance: Your card will be charged £140 per month via Stripe.
• Property Care: Your card will be charged £55 per month via Stripe.
• All payments are collected automatically via Stripe and will continue until you cancel.
• All prices include VAT where applicable.
• If a payment fails, we will retry once. After a second failure, services may be paused until the payment issue is resolved.
• You will receive an email receipt for every payment.

3. Automatic Renewal & Continuation

4. Scheduling

• You choose a preferred day of the week for visits. We will make every effort to attend on your preferred day.
• Visit times are scheduled between 8:00 AM and 5:00 PM.
• We will notify you if we need to change your visit day due to scheduling constraints.
• During winter months (November–February), visit frequency is reduced as outlined in the package table above.

5. Weather Policy

Cornwall weather can be unpredictable. If we need to postpone a visit due to severe weather:

• We will notify you by text, email, or phone as soon as possible.
• Rescheduled visits will take place within 3 working days where possible.
• We may skip individual visits if conditions make work inadvisable (e.g., waterlogged, frozen, or excessively dry ground). You will be notified and the visit rescheduled or credited.

6. Cancellation

You may cancel your subscription at any time with no notice period and no cancellation fee.

• To cancel, contact us by phone (01726 432051), email (enquiries@gardnersgm.co.uk), or via your online account.
• Cancellations take effect from the next billing cycle.
• Any visits already paid for will still be honoured.
• A cancellation confirmation email will be sent to you.
• Any outstanding balance remains payable after cancellation.
• If you do not cancel, services will continue as scheduled and your card will continue to be charged.

7. Price Changes

• We will give you at least 30 days' written notice of any price changes.
• If you do not agree to the new price, you may cancel at any time (see Section 6).
• If you continue receiving services after the new price takes effect, you accept the revised pricing.

8. Access & Property

• You must ensure we can access your garden on scheduled visit days.
• If we arrive and cannot access your property, the visit counts as attended and you will still be charged. We will attempt to contact you and reschedule where possible.
• Please provide gate codes, side-access information, and details of any pets or hazards.

9. Quality Guarantee

We take pride in our work. If you are not satisfied with a visit:

• Contact us within 48 hours and we will return to address the issue at no extra cost.
• We welcome feedback — it helps us improve and tailor our service to your garden.

10. Liability & Insurance

• We hold full public liability insurance for all garden maintenance activities.
• We are not responsible for damage to underground utilities not marked or disclosed by the customer.
• Any pre-existing damage should be noted before the first visit.

11. Governing Law

This Agreement is governed by the laws of England and Wales. By subscribing, you also agree to our Terms of Service and Privacy Policy.

12. Contact

Questions about your subscription? Get in touch:

• Email: enquiries@gardnersgm.co.uk
• Phone: 01726 432051
• Address: Roche, Cornwall PL26 8HN