Subscription Agreement

This Subscription Agreement ("Agreement") is between Gardners Ground Maintenance ("we", "us", "our"), operated by Chris Gardner, Roche, Cornwall PL26 8HN, and the customer ("you", "your") subscribing to one of our maintenance packages.

By signing up to a package, you agree to the terms below in addition to our general Terms of Service.

1. Packages Available

2. Billing

• Essential & Standard: You will be invoiced after each visit. Payment is due within 14 days of the invoice date.
• Premium: You will be invoiced monthly at the start of each calendar month. Payment is due within 14 days.
• We accept bank transfer (Sort Code: 04-00-03, Account: 39873874) and Stripe (card) payments.
• We are not VAT registered — all prices are inclusive.

3. Scheduling

• You choose a preferred day of the week for visits. We will make every effort to attend on your preferred day.
• Visit times are scheduled between 8:00 AM and 5:00 PM.
• We will notify you if we need to change your visit day due to scheduling constraints.
• During winter months (November–February), visit frequency is reduced as outlined in the package table above.

4. Seasonal Schedule

• Growing season (March–October): Full-frequency visits as per your chosen package.
• Winter (November–February): Reduced frequency. Lawn growth slows considerably, and visits are adjusted accordingly.
• We may skip individual visits if conditions make lawn care inadvisable (e.g., waterlogged, frozen, or excessively dry ground). You will be notified and the visit rescheduled or credited.

5. Weather Policy

Cornwall weather can be unpredictable. If we need to postpone a visit due to severe weather:

• We will notify you by text, email, or phone as soon as possible.
• We will reschedule within the same week where possible, otherwise at the next scheduled visit.
• Essential & Standard: You are not charged for skipped visits.
• Premium: Missed visits are rescheduled or credited against your monthly invoice.

6. Cancellation

You may cancel your subscription at any time with no notice period and no cancellation fee.

• To cancel, contact us by phone (01726 432051), email (info@gardnersgm.co.uk), or via our website chatbot.
• Cancellation takes effect immediately — any remaining scheduled visits will be removed.
• Essential & Standard: No further invoices will be issued after cancellation.
• Premium: If you cancel mid-month, we will pro-rata your final invoice based on visits completed.
• Any outstanding invoices remain payable after cancellation.

7. Price Changes

• We will give you at least 30 days' written notice of any price changes.
• If you do not agree to the new price, you may cancel at any time (see section 6).
• If you continue receiving services after the new price takes effect, you accept the revised pricing.

8. Access & Property

• You must ensure we can access your garden on scheduled visit days.
• If we arrive and cannot access your property, the visit counts as attended. We will attempt to contact you and reschedule where possible.
• Please provide gate codes, side-access information, and details of any pets or hazards.

9. Quality Guarantee

We take pride in our work. If you are not satisfied with a visit:

• Contact us within 48 hours and we will return to address the issue at no extra cost.
• We welcome feedback — it helps us improve and tailor our service to your garden.

10. Governing Law

This Agreement is governed by the laws of England and Wales. By subscribing, you also agree to our Terms of Service and Privacy Policy.

11. Contact

Questions about your subscription? Get in touch:

• Email: info@gardnersgm.co.uk
• Phone: 01726 432051
• Address: Roche, Cornwall PL26 8HN