Complaints & Feedback

We take every concern seriously — let us put it right

Our Promise

We aim to resolve every complaint within 48 hours. If you're not happy, we're not happy.

Fair Resolution

We offer fair resolutions including return visits, discounts, or refunds depending on the issue.

Management Review

Every complaint is reviewed by management who approve resolutions personally.

Submit a Complaint

Type of Job *

Full Name *

Email *

Phone

Job Reference (if known)

Service Performed *

Date of Service *

Severity *

Describe Your Complaint *

Photos (optional — max 3, 5MB each)

Drag photos here or click to upload

JPG, PNG — max 3 photos, 5MB each

What Resolution Would You Like? *

Amount Paid for This Service (£)

Our Resolution Process

Submit

Fill in the form above with details of your complaint. Include photos if possible.

Review

A manager reviews your complaint within 24–48 hours and investigates.

Resolution

We contact you with a fair resolution — return visit, discount or refund.

Follow-Up

We check in to make sure you're satisfied with the outcome.

Fair Resolutions

Upheld complaints qualify for a percentage refund (10–100%) depending on severity. We may also offer a free return visit to redo the work, or a discount on your next booking.